Orders & Delivery
Shipping & Returns
Clear delivery, resizing, return and cancellation information for Ready to Ship and made-to-order rings.
Ready to Ship Rings
Rings marked Ready to Ship are in stock and normally dispatch within 1–3 business days.
Complimentary resizing may be requested with your order, subject to jeweller assessment. Resizing adds approximately 10 days to the dispatch timeframe.
All Australian orders include complimentary fully insured and tracked delivery. A signature is required on delivery.
Ready to Ship Returns & Cancellations
Ready to Ship orders are final once placed and cannot be cancelled or changed. We do not accept returns or provide refunds for change of mind.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. If an item is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee, please contact us so we can provide the remedy required by law.
Made-to-Order Production & Shipping
Once your order has been placed, we will personally source a suitable IGI certified lab grown diamond based on your chosen specifications. Before production begins, you will receive a video and IGI report for your selected diamond for approval.
Most made-to-order rings are completed within approximately four weeks from diamond approval. During busy periods, please allow up to seven weeks for production and delivery.
Made-to-Order Returns
Because made-to-order rings are crafted to the customer's selected specifications, we do not accept returns or provide refunds for change of mind.
Please carefully review the ring size, metal selection and diamond specifications before approving your diamond and proceeding with production.
Made-to-Order Changes & Cancellations
Made-to-order purchases may be cancelled before the selected diamond is approved.
Once the diamond has been approved and production has commenced, the order cannot be cancelled, modified or refunded for change of mind.
Faulty or Damaged Items: All Orders
If a ring arrives damaged, appears faulty or is not as described, please contact us as soon as possible with your order details and photographs where appropriate.
Our Lifetime Manufacturing Warranty is provided in addition to, and does not replace or limit, the consumer guarantees and remedies available under the Australian Consumer Law.
Ring Sizing
We recommend confirming your ring size before placing an order. If you are unsure, visit a local jeweller for professional sizing or contact us before purchasing.
Complimentary resizing for a Ready to Ship ring must be requested with the order and is subject to jeweller assessment. Other resizing enquiries are assessed individually.