Our Commitment
Lifetime Manufacturing Warranty
Every Norah Light ring is made to order with carefully selected materials and crafted to the highest standards.
At Norah Light, we stand behind the quality and craftsmanship of every ring we create.
All Norah Light engagement rings include a Lifetime Manufacturing Warranty for the original purchaser.
What Is Covered
Our warranty covers manufacturing defects in workmanship for the lifetime of the original purchaser, including:
- Manufacturing defects in craftsmanship
- Faults in the setting resulting from manufacturing issues
- Structural defects caused by manufacturing faults
If a manufacturing defect is identified, we will assess the issue and determine the most appropriate solution, which may include repair or replacement.
What Is Not Covered
Our warranty does not cover:
- Accidental damage
- Loss or theft
- General wear and tear
- Scratches, dents or surface marks from everyday use
- Damage caused by impact or misuse
- Damage resulting from exposure to chemicals or harsh conditions
- Repairs, alterations or modifications carried out by a third party
Ring Care
Fine jewellery is designed to be worn and enjoyed; however, all jewellery requires care.
We recommend removing your ring during activities that may expose it to excessive force, impact or harsh chemicals. Regular cleaning and periodic inspections will help maintain its beauty and longevity.
Making a Warranty Claim
If you believe your ring has a manufacturing defect, please contact us with your order details and a description of the issue.
Each claim will be assessed individually and we will work with you to determine the most appropriate resolution.
This warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.